money deducted but recharge not intiated

Name of Complainant Ayush Sharma
Date of ComplaintSeptember 18, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Ayush Sharma:

On sep 17  morning 12:00 pM I recharged my dth account using my Airtel Thanks app. I made payment for 1000 Rupees  . And I made the payment through netbanking sbi  in Airtel app. But after doing the payment I never got any receipt or confirmation message from you but balance was deducted from my bank account. I checked the last transactions for my dth account but could not find the recharge details. Please fix the issue as soon as possible . Below are the details of my transaction and number details.
DTH Number: 3008062914
 amount: Rs. 1000
transactio id : 109962913138IGAJKNHOT5
Time & Date: 12:00 PM April 2
(Recharge done through number 7879916505 registered on Airtel app

Image Uploaded by Ayush Sharma:

money deducted but recharge not intiated

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