Name of Complainant	Mayuri Balasaheb Kumbhar
Date of Complaint	August 10, 2023
Name(s) of companies complained against	UTS Train Ticket booking app
Category of complaint	Railways
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Hi,

The amount for the second class season ticket (360 INR) has got deducted from my bank account while making a transaction through the UTS app on 6th May, 2023.
Monedy got deducted from my account but didn’t receive the ticket/pass.

On reaching the Chennai customer care, they said it will be refunded in another two days to my bank account but nothing happened. When I try to reach the customer care later, their number itself is out of order.

Kindly take necessary action to refund the amount asap.

Details are as follows:

Mobile number registered on UTS – ASIN
Transaction date: 6th May, 2023.
Amount deducted: Rs. 360 /-
Transaction made via – GPAY payment gateway
Payment for : Booking Second class season ticket Pass for 3 months from Guruteg Bahadur Nagar (GTB) to CSMT

Regards,
Mayuri Kumbhar

Image Uploaded by Mayuri Balasaheb Kumbhar: