| Name of Complainant | |
| Date of Complaint | May 18, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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HI Team,
no body resolved from customer support to evaluate my deposited money, already 3 days over.
everybody asking the UPI ID of recipient, but its not showing in my phonepe wallet and also in bank statement. please help on this
please see the following details help you
I made 2 deposits(3000 and 500) on May 15th, debited from my bank account but not credited to my 1xbet account yet.
Please check the required details as follows.
For 3000:
1. Reference Number (UTR) : 413661537410
2. Amount : 3000
3 Time & Date : 7:40 PM IST 05/15/2024
1xbet ID : 697433811
Screenshot attached
For 500:
1. Reference Number (UTR) : 413613392377
2. Amount : 500
3. Time & Date : 8:24 PM IST 05/15/2024
1xbet ID : 697433811
Screenshot attached
Greetings, We deeply apologize for the inconvenience caused by the delay. Please be informed that the maximum processing time for deposits is within 7 business days, excluding weekends. The processing duration may vary based on the deposit method utilized.
Furthermore, we kindly urge you to log your request through your player account on the 1xBet platform website if you haven’t already done so.
Your patience is highly appreciated, and rest assured, we are available to assist you. We value your continued patronage and hope to see you stay with us.
Best regards,
1xBet Team