Money debited from my account on an agoda hotel booking, but no booking made

Name of Complainant Vriddhi Pardasany
Date of ComplaintFebruary 6, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Vriddhi Pardasany:

I tried to book Maison Ocean hotel Goa from 31st jan to 1st feb it took me to the payment gateway where the card details were entered an OTP was sent to me, I put the OTP and the amount was debited from my account but the hotel booking wasn’t made?
this entire procedure was done through agoda app which was downloaded from the app. I have constantly been emailing them too. But they refuse that such a transaction doesn’t exist.

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Money debited from my account on an agoda hotel booking, but no booking made

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