Missing Product Received

Name of Complainant Mohd Owais Afzal
Date of ComplaintSeptember 4, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Mohd Owais Afzal:

I ordered a Daniel Wellington watch from Amazon for worth 9900₹/- on 14th August 2020. On 18th August 2020 i received my delivery. On opening the box i saw that the product was missing, so i quickly called amazon customer care and informed them about the issue. They raised an investigation to see what exactly happened. After multiple follow ups via email and tweets on twitter and calling customer service, today when i called them up again the agent says according to them the order was delivered in an intact position and they will not refund my money. I paid 9900₹/- for the watch that i didn’t even receive.

The customer service of Amazon is pathetic, they don’t even understand the pain of paying 9900₹ for something you did not even get. If i would have been lying about the missing product i wouldn’t have raised a formal legal complaint to get justice. On searching about the complaints against Amazon on google you will find alot of people who have been thugged by Amazon giving the exact same answer that this is not their problem.

I am here because i still trust Indian justice system and i believe i will definately get justice.

#BOYCOTTAMAZON

 

 

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Missing Product Received

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Missing product received

Name of Complainant shruti sharma
Date of ComplaintNovember 16, 2018
Name(s) of companies complained against
Category of complaint Electronic Appliances
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Text of Complaint by shruti sharma:

Sir,
 
1. I bought one television from Paytmall dated 18 oct order id 6312295375.
2. I received the television on 30 Oct 2018
3. On the same day I saw the screw from the Tv is not there and the table stand is also missing from there. and return request was raised on the Paytm on the same day
4. As Diwali festival was there I wanted TV before it
5. But I was not receiving any call from paytm and customer service.
5. I tried N number of calls to paytm but after waiting for 15 minute paytm did not respond to my call
6. After keep posting the issue on social media I got call from paytm on 8 November for the first time
7. and then they asked me for many picture which I sent on facebook messenger, and in app paytm request forum
8. since diwali was passed and i wanted Tv before it so I bought the same TV from store
9. after that seller called me and I explained my issue with them They said Okay mam we completely understand since every body want new product on Diwali and you bought it. and they replied the paytm for that the number of seller is 8******1
10. Today I got message on twitter that Paytm will reimburse my bill of tv stand.
11. after almost one month Paytm replying lie that. but what will I do with the same TV at my home which I already bought. why they are highlighting only TV stand and the what about the screw which is missing from televison.
12. I humbly request you to please take this TV from my home and reimburse my money.
13. I have all the proof of purchase and the photograph too. Fortunately I did not delay any compaint from my side and raised the request of missing item like screw and tv stand on the same day of delivery.
14. kindly take this product and return my money
15. I again called seller for this. they said mam we dont have any problem by taking the same product. we do not have problem in refunding your money then why paytm is doing so?
 
 
Regards
Shruti Sharma

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Missing product received

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