Missing balance after loading

Name of Complainant	Kaine Thelma
Date of Complaint	July 25, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Kaine Thelma:

I was owing 300 naira. I loaded 1500 card to pay back and use the balance to subscribe my data but cannot find balance

Image Uploaded by Kaine Thelma:

Consumer Complaints Court