| Name of Complainant | |
| Date of Complaint | July 11, 2023 |
| Name(s) of companies complained against | Excitel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I was promised to support with broadband speed of 400 MbPS for which I paid accordingly for 6 months plan. However, I am only getting an speed of 160 to 200 MbPS. When I spoke to the sales and technical team they told me that you will get speed upto 300 MbPS which is a proper case of mis selling and fraud activity by Excitel.
Also, when the broadband is down it takes almost 18 hours to resolve the issue.
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