| Name of Complainant | |
| Date of Complaint | November 18, 2023 |
| Name(s) of companies complained against | D-MART |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to express my deep dissatisfaction and concern on D-Mart regarding an issue I encountered with Bambino Gulab Jamun Mix packet. On 16 Nov, 2023, I purchased a packet advertised as 175 grams from D-Mart location at H No. 14-8-182, Narsampet Road, Laxmipuram, Warangal – 506002.
Upon further examination, I discovered that the actual weight of the contents was only 160 grams, which is a significant discrepancy from the advertised weight. This misleading representation of the product’s quantity is not only deceptive but also a violation of consumer trust and fair trade practices.
I firmly believe that customers deserve accurate and transparent information about the products they purchase. Misleading representations not only affect consumer trust in brand but also infringe upon consumer rights.
I kindly request an immediate investigation into this matter and a corrective action to rectify the misleading labeling practices.
Enclosed with this, please find a copy of the receipt and photographic evidence displaying the discrepancy between the labeled and actual weight of the product.
I expect a prompt and satisfactory resolution to this issue.
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