MISGUIDANCE BY TATA SKY

Name of Complainant MOHIT AGGARWAL
Date of ComplaintSeptember 2, 2019
Name(s) of companies complained against
Category of complaint Entertainment
Permanent link of complaint Right click to copy link
Share your complaint on social media for wider reach
Facebooktwitterredditpinterestlinkedinmail
Text of Complaint by MOHIT AGGARWAL:

I WAS USING FASTWAY CABLE SERVICES EARLIER WHICH COSTED ME Rs 350/- per month.
A SALES EXECUTIVE FROM TATA SKY CAME TO MY OFFICE AND INSISTED ME TO USE TATA SKY SERVICES. 
HE CONVINCED ME BY SAYING THAT THE TATA SKY "HINDI BASIC PLAN " WOULD COST AROUND 300/- (net amount) per month & that too HD.
 WE HESITATED IN PAYING HIM BUT HE CONVINCED US BY CALLING ON TATA SKY CUSTOMER CARE. THE CUSTOMER CARE EXECUTIVE ASSURED ME THAT THIS PERSON IS A GENUINE  AUTHORISED TATA SKY SALES EXECUTIVE AND I CAN BELIEVE  HIS WORDS AND BUY FROM HIM. 
ONCE ASSURED FROM CUSTOMER CARE,I PAID Rs 2250/- (by PAYTM Transfr) which included PRODUCT COST,INSTALLATION & 500/- AS RECHARGE AMOUNT IN THE TATA SKY ACCOUNT.
AFTER INSTALLATION (on 01-09-2019), i get to know that the monthly charges are around 500/-, which include the mandatory NETWORK FEE of Rs. 175/- (approx).
We were not informed about the network fee charges earlier at the time of sale,
This is pure misguidance by a company salesperson just for the sake of completing sales targets.
I had called on the Tata Sky customer care on 02-09-2019 and requested them to withdraw the services and cancel my subscription.
They are not refunding me the amount i paid to them. They are just willing to refund the account balance.
The product hardware is of no use to me and i would have never bought Tata Sky , had i known the exact charges it would cost me monthly.
Kindly look into the matter.
The SUBSCRIBER ID is   1339492108
The COMPLAINT ID is 1MYDXYOR (02-01-2019)
The sales form copy is attached.

 

Image Uploaded by MOHIT AGGARWAL:

MISGUIDANCE BY TATA SKY

One thought on “MISGUIDANCE BY TATA SKY

Leave a Reply

Your email address will not be published. Required fields are marked *