Name of Complainant	Mridul Narula
Date of Complaint	January 25, 2019
Name(s) of companies complained against	Vodafone
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Mridul Narula:

Please refer the mail below which I sent to vodafone, it explains everything in detail :

 

Hi Team,

I am truly very unsatisfied and really annoyed by the type of people sitting in customer care team of yours and the behavior and services provided to the customers.

I am out of India these days and before arriving here, I called customer care to know the international roaming rates and packs. It was communicated to me that there are only two plans available, one for i think 3999 which includes 3 Gb data, 300 minutes calling and valid for 10 days and other for 5999 which is valid for 28 days. I had this query for my vodafone number which is +91-9711983979. It was communicated to me that you can opt for 28 days plan and all your services will work till 28 days very well so I opted for that and the plan was activated (although the rate is too high) , but since the very first day when i came to Taiwan (on 13th Jan’19), my services are not working at all and my number is not latching to any network.
I somehow arranged a number from my friend and called customer care on 24th Jan’19 and it was told to me that its not working because you have to pay your bill which is exceeding your credit limit. Complaint Number is 575519458. While prior discussion with the customer care, it was not told to me that your credit limit is gonna exceed and this 5999 amount will be added to your bill from the activation time itself. When I came to Taiwan my phone was not working at all, I didn’t received any message from Vodafone since my phone was not working, my transactions were not happening since my OTP also comes on this number and it was hell of a difficult time for me.

I feel like Vodafone is truly the most inefficient operator in the market and would recommend everyone not to use the vodafone SIM.

Then it was told to me on 24th only that we are activating your services for 48 hours and you can pay your bill, but it was again not activated.

I managed to call my wife today somehow in India to call customer care again and as per her the type of unprofessional attitude shown by the customer care executives is very unacceptable.

Below are the name of people whom she talked to :

Devesh Kumar – Executive
Ashish Pratap Singh – Floor supervisor
Atul Singh – Team leader

Attitude of all these people was very unprofessional. My wife even told them that we will port our number to other operator and they said you are good to go.

For your information, this is my corporate number and I have been using this number now for such a long time. Also you can see the payment history for my number if you want, I have always paid my bills in time and due to this limit issue my services were barred totally and even after talking to customer care those were not activated.

There was miscommunication and it was not told to me that the amount will be added during the service activation time only and your credit limit will exceed.

I swear that I am gonna port my number to some other operator and not gonna join Vodafone network again due to the difficulty I have been through and the type of unprofessional attitude your customer care people have. I am also in a Telecom industry and know how to deal with customers but the people sitting in your customer care offices don’t know at all how to talk to customers and how to deal with the situations, they just blame the customer itself.

I don’t know if my mail will have any impact although I tried to keep all the mail ID’s I could find from the internet and will also try to escalate this issue to consumer forum but I would expect my mail should reach the right people so that they know how the things are going around in their organization which is not a good sign for them in this competence market.

But this is final that I am gonna port all the vodafone numbers I have at my home to some other operator and I am going to throw this SIM as soon as I reach India.

Regards
Mridul Narula

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