mis guidance and wrongly deduction

Name of Complainant Suparna Ghosh
Date of ComplaintNovember 2, 2018
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Suparna Ghosh:

On 21/10 I re-charge with Rs. 96 net pack against my number. As on that day I had 6066.14 MB data with me. On 31/10 I received a message that I have used 50% of the data. But when I check my Vodafone App it shows that I have remaining balance of 6 GB. On 01/11 I received another message that I have used my pack. Again when I check I find 6 GB remaining. I re-charge the pack, now my balance is 10 GB.

I want a proper justification of this mis communication between vodafone app information and the notifications sent at the earliest.

 

 

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mis guidance and wrongly deduction

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