Name of Complainant	ANANTHA PADMANABHA
Date of Complaint	October 29, 2019
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I HAVE A POSTPAID MOBILE CONNECTION FROM AIRTEL 9483529460 AND A HOT SPOT 9535095460.DURING SEP I HAD CHANGED MY PLAN WHERE IN I SURRENDERED THE HOT SPOT FOR POOR CONNECTIVITY AFTER REPEATED COMPLAINTS.I HAD PAID ALL DUES FOR ALL THE CONNECTIONS ON 14 SEP 2019 WHICH WAS THE LAST DATE FOR PAYMENTS.

SUBSEQUENTLY I RECEIVED BILL FOR THE MONTH OF SEP 2019 FOR AMOUNT  WHICH INCLUDED RS 1065 CARRIED FORWARD FROM THE PREVIOUS BILL AGAINST ONE TIME PAYMENT WHICH WAS ALREADY PAID BY ME ON 14 SEP 2019 AT AIRTEL SERVICING CENTER THROUGH DEBIT CARD. HOW EVER THE AMOUNT COLLECTED WAS PARKED IN THE NON EFFECTIVE ACCOUNT BY AIRTEL STAFF.

REPEATEDLY I WAS CALLED BY CUSTOMER CARE FROM 12 OCT ONWARD FOR NON PAYMENT OF RS 1065 & I WAS TOLD TO PAY AGAIN RS 1065 WHICH I PAID A MONTH AGO ON 14 SEP 2019. BECAUSE OF  DIRECT THREAT OF DISCONNECTION POSED BY AIRTEL STAFF I ENDED PAYING RS 1065 ON 21 OCT 2019 RESULTING IN EXCESS PAYMENT OF RS 1065.

SINCE THE RS 1065 WAS EXCESS PAID AFTER THE DUE DATE LATE FEE HAS BEEN DEDUCTED WHICH IS NOT IN ORDER.

THE CURRENT MONTH BILL SHOWS THE EXCESS AMOUNT RS 1065. DESPITE MY REPEATED REQEST THAT THE MONEY WAS PAID, THEY ASKED ME TO REPAY ONCE AGAIN WHICH RESULTED IN EXCESS PAYMENT.

SINCE I AM A GOVERMENT OFFICER ENTITLED FOR REIMBURSEMENT OF TELEPHONE BILLS, THE EXCESS PAID AMOUNT CAN NOT BE CLAIMED  AS THE RECEIPT WILL BE GENERATED ONLY FOR THE BALANCE AMOUNT.

I WAS MENTALLY HARASSED WITH TENS OF CALLS & MESSAGES TO REPAY WHICH IS NOT DUE

DEDUCTION OF LATE FEE FOR THE AMOUNT I PAID A MONTH BEFORE.

GENERATING THE BILL WHICH I CANT CLAIM BECAUSE OF EXCESS PAYMENT.

TENS OF CALLS TO CUSTOMER CARE @ 121 HAS NOT YIELDED ANY RESULT

PLEASE GET ME JUSTICE

THANKS & REGARDS

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