| Name of Complainant | |
| Date of Complaint | February 27, 2024 |
| Name(s) of companies complained against | Melbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I would like to file a formal complaint against Melbet Casino regarding their failure to process my withdrawal request and provide adequate customer support. On 22.02.2024, I initiated a withdrawal of 69278TRY from my account. Despite submitting all the necessary documents for verification, including identification and proof of address, my withdrawal request has been repeatedly denied without valid justification.
Furthermore, the customer support team has been unresponsive and unhelpful in resolving this issue. I have reached out to them multiple times via email and live chat, but each time I am met with vague responses and no concrete solutions. This lack of communication and transparency is unacceptable, and I am deeply dissatisfied with the level of service provided by Melbet Casino.
I urge Consumer Complaints Court to investigate this matter thoroughly and take appropriate action against Melbet Casino for their negligence and disregard for customer satisfaction. I seek a resolution to this issue and request the immediate processing of my withdrawal request as per their terms and conditions.
Hello Feyzi Sertaç Yücedağ,
Thank you for your feedback.
We are sorry that things did not go as planned with the withdrawal. There might be several reasons for that issue, so please contact our customer support info-en@melbet.com to find a solution.
We are also sorry that our support team did not meet your expectations. Our customers are valuable to us, and we are always doing our best to find fast solutions.
We wish you a nice day and we remain at your disposal.
Melbet team