| Name of Complainant | |
| Date of Complaint | February 16, 2023 |
| Name(s) of companies complained against | Meesho |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered 8 products from Meesho and received 2 garbage boxes on the 5th and 6th of February, 2023. I raised both complaints on 6th February 2023, for which I got an acknowledgment mail from Meesho regarding the complaint on 7th February. Since then, I have contacted Meesho daily but was told to wait for 48 hours, and now after 1 week, they are telling me that I didn’t raise a complaint on time.
Now, Meesho customer care executives are telling me I didn’t raise the complaint on time, and the issue cannot be processed. I have attached all the screenshots of the complaints in the mail but got no response. Meesho customer care executives have no clue about the complaints raised by the customer and give customers the wrong information. I have also reached Meesho via Facebook and got a reply to wait. How long do I have to wait?
Meesho customer care executives have zero knowledge about customer complaints. I have every proof of the complaints raised. What kind of scam is going on by Meesho? I want a refund for all products that I didn’t receive. The total refund amount is Rs. 5153. I want strict action against this ASAP.
Image Uploaded by Y Paul:
Dear Y Paul, we apologize for the inconvenience caused. We had already escalated the issue to our team and update has been shared via email under the ticket 58997995. We request you to check the resolution in the same ticket. For ticket number 58892973 our team is working on the issue and will update you on the same at the earliest.