| Name of Complainant | |
| Date of Complaint | February 8, 2023 |
| Name(s) of companies complained against | Meesho |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I placed an order for 70 pieces of travel bag on Meesho app on 25th of Jan, 2023. The total amount paid online. The package was delivered on 29th of Jan to the security guard at my apartment. After returning home, I checked the package and found that only 1 item out of 70 pieces was delivered. I immediately raised a call back from Meesho customer care via their app and informed them of the missing pieces. I told, they would respond back within 48hrs. Since, I didn’t get a response over email or phone, I raised a call back request and was told the matted was escalated and the team was looking into it. It would take another 48hrs for resolution. The following tickets were raised over the last 10 days:
675136809629
675169454158
675396988994
675672630475
However, Meesho never called back or followed up on my complaint. I raised a return request of the 1 item on 3rd of Feb. After the item was picked up, they immediately refunded back the money for 1 item. They are now refusing to pay back the balance amount citing policy and guidelines. I am uploading the photo of the cover, in which the item was delivered. The quantity is mentioned, but the cover isn’t big enough to hold the ordered quantity. Request you to kindly guide me in getting back my money.
Hello Jayant, we understand your concern regarding missing quantity and refund. Please accept our sincere apologies. This has been brought to the attention of our internal team and they are working to resolve the issue. You can follow up on this concern using your ticket number 59138247. We appreciate your patience in this matter.