Name of Complainant	Khushbu Dhanak
Date of Complaint	December 20, 2023
Name(s) of companies complained against	Meesho
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I had purchased 4 sets of products from Meesho and had made the payment online on 8th November. However, I received only 1 product out of 4.
And after raising a complain I receive a call from Meesho customer service executive where he told me that he has logged the complain and I shall be receiving the refund within 48 hrs but to my surprise I didn’t receive anything.
Post that again I had a call with Meesho executive he said it will be refunded and reflected in your account in 11 days that is by 23rd November I shall receive the refund and requested me to not do any changes or cancellation on the Meesho app for my order or it will delay the process.
I waited patiently although as I wasn’t sure and found it fishy to not review or cancel order on the app hence was in touch with the executive every alternate day.
Then again I got an email that my refund is processed and shall be received by 11 December.
Later on 16th December I received an email asking for my bank details and now they are saying I shall receive the refund by 1st January 2024. And when I call them or request a call I hardly receive a call back and when I do they do not have any proper answer and they disconnect the call while I am talking.
Please note they did transfer amount for 1 product and rest 2 products refund is still pending

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