| Name of Complainant | |
| Date of Complaint | November 18, 2023 |
| Name(s) of companies complained against | Meesho |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I just restarted selling on Meesho, I was told by a contact at Meesho that the claim process for RTO / returns remain the same. In the past two one/ two of my claims have been unfairly rejected with proper unpacking video.
I hence resumed services to try my luck almost after a year. I received 4 orders, all are RTO and one of the returns received recently show fake return.
I did the same, tried to raise a complaint but it’s asking me for Meesho packaging barcode to make a claim. I asked for a call back and was informed that without Meesho branded packaging claims are not accepted.
As per law if a company is forcing branded packaging they are not allowed to charge for the same but they do not follow the same.
I opened my parcel in from of the logistics partner and found fake return. I even put the same comments on the AWB copy. Yet they are not accepting my claim.
Image Uploaded by Neha Saraf:
Hello Neha, we understand that you’re facing an issue, and we’re sorry about that. In order for us to assist you effectively, please provide us with the details by clicking here: https://bit.ly/meelnk. We’ll jump right into it and take the necessary steps to address your concern.