| Name of Complainant | |
| Date of Complaint | November 20, 2024 |
| Name(s) of companies complained against | Ekart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered a product from Lavanya The Label. It took 1 month for them to ship the product, and after getting shipped, it was assigned to Ekart. Ekart sent a message telling me to add my exact location by clicking on the ‘+’ sign or the location icon, which was nowhere provided. And after a few days it gave me the following status: Marked RTO: ORDER_REJECT. There is no information given on how to add the exact location, also I don’t know how to get my product now. Either give me my order or give me the entire refund.
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