| Name of Complainant | |
| Date of Complaint | November 28, 2020 |
| Name(s) of companies complained against | MakeMyTrip |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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This is regarding the booking ID: NL2231062245126
I had communicated with the MMT customer care regarding the above booking ID on March 14th. I had to cancel the trip as flights got canceled because of the COVID pandemic. Since then I am trying to communicate with MMT customer care regarding refund/reschedule options. Initially, I was told that I would be given equivalent MMT travel credits instead of a refund over the phone. After a few days, they came up with another option of the travel date changes and if I was not ok with that they promised for flight/hotel refund at least.
I know its a tough time for everyone during these uncertain times. But taking care of the customer should be of one the topmost priorities. I am sorry to say that there hasn’t been proper communication from Makemytrip even after 10 months of waiting. I always have to email 3-4 times to get any response from the other side. The customer care is pathetic here. And the above case was closed without any communication with us.
