| Name of Complainant | |
| Date of Complaint | July 11, 2022 |
| Name(s) of companies complained against | MakeMyTrip |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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This is with regards to the ordeal that I am going through Makemytrip customer service department for which i want you to look at and help me..I had booked a round ticket from Mumbai to Washington for which i paid 247000 rupees. My onward journey from Mumbai to Washington has already happened. Now return journey i want to do it from different sector which Makemytrip customer service department said it not doable. So i asked them on Sat 9th July, if i goahead and cancel the return journey how much would i get refund. The lady told me i will get refund of 118000 rupees out of 247000 considering i have already done the onward journey and the penalty charges. She asked me if she can goahead and cancel. I said no as i wanted to do online. But in online there is no option of cancellation as it directs me to a window saying something went wrong and i have to contact customer service team.
When i called up again to cancel i was told by the customer executive that i will get only 30000 as 190000 has already been utilised on onward journey. Out of 247000, they are saying 190000 is utilised for 2 pasengers which means only 50000 is charged for return trip from washingtion to Mumbai. In the invoice or in the ticket that i had booked this, there was no breakup of how much is charged for each sector. Then after sometime i again called asking about refund, that time i was told i will get 49700 amount. Then again after sometime when i called, i was told i will not get any refund as ticket is non refundable. Then again i called today morning, i was told i will get 29000.This clearly shows that the calculations are done on their own by the customer executives.
Based on the wrong information that was provided for the first time, i went ahead and booked a new ticket for the different sector which is non refundable one. I asked Makemytrip to cancel atleast this one, then they are not even ready to do this and provide me full refund as its not even 2 4 hours that i booked this ticket. I spoke to Delta airlines and they said Makemytrip can do the needful and provide full refund but MMT is denying to do so.
So i have now 2 tickets, double booking, no refund at all. All because of one wrong information by one of the customer executive. This clearly shows that i am being cheated.
Can you look into this and help immediately. ITs my hard earned money which is stuck for the wrong information provided by MMT customer service department.
The names of the executives who spoke to me since Sat July 9, 2022 with various amounts each time is below:
Rakhi MandalAarti
RaseshShonalikaDeepakKamini
This is very unethical and mental harassment.
Image Uploaded by Madhura Shetty: