| Name of Complainant | |
| Date of Complaint | April 24, 2022 |
| Name(s) of companies complained against | Razorpay |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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We are from Lifeshiksha. we are working to provide life skills to our clients in 15+ countries.
we take services from Razorpay to handle international transactions successfully. With their support, we made transactions from Malaysia. But, in the second half of the year, 2020 transactions from one of our USA Clients fell.
After that transactions from Canada, Dubai and Kuwait failed.
they have stopped payments from international cards
It was a big setback for us. On enquiring, we were told that if we keep transacting they will resume the international card payments.
We start using them for some of our Indian transactions. we linked our app payment through them. we have an active account with them.
The last 14-18 months were really painful for us.
The company becomes Bigger during the covid phase. Their support lines were reduced to chat. No direct interaction is possible. We tried to modify as per their system and hold patience while facing trouble with revenue. we had canceled many deals as wish to continue with them. We lost some valuable clients during this process.
Due to our trust in them, we keep moving and have a belief that they will help us. We raised complaints almost five times. thrice we were asked to submit papers and evidence.
The team has some fixed technical lines. they start using email and close our complaints many times.
their strategy is to keep pulling the case through mail till the customer is puzzled and then suddenly close the complaint on the account of not answering.
Understanding their strategy. this time we keep the conversation going on. We regularly email them once or twice in a week. our documents are with them for 20 days. they claim to solve a problem in working days. it is for almost one month.
we are not getting any response. neither any suggestion about solving the issue of getting International card payment active. They might have told us where we are lacking.
this week when we use their support line FOR GETTING DETAILS ABOUT ticket reference #5043513. THEY BUILD A NEW TICKET (ticket ID -5189524) AND ASKED TO GO THROUGH SAME PROCESS OF SUBMITTING THE ALREADY SUBMITTED DOCUMENTS AND WAIT LIKE IDIOTS FOR NEXT COUPLE OF DAYS.
Dear Sir and Mam’
we do not have any personal grudge against Razorpay. they are doing good work for the country. they expanding and making easy solutions for people like us. But their customer service and heights of insincerity to solve problems have mentally embarrassed us. it is almost 20 months requesting them to guide us
we request you to take some strong actions against them so they do not discourage spirits of budding entreprenuers.
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