Name of Complainant	Santosh Adsul
Date of Complaint	July 30, 2018
Name(s) of companies complained against	Vodafone, Vodafone Complaints
Category of complaint	Miscellaneous
Permanent link of complaint	Right click to copy link
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This is regarding Vodafone number 9819411770. I am writing regarding an complaints for over 6 months through Vodafone customer care (phone), vodafoneucc.mum@vodafone.com, nodal.mum@vodafone.com and corporatecare.india@vodafone.com (refer attachment)

I am requesting action on following

1. After being registered under DND service, I continue to receive promotional SMSs and calls. There has not been any explanation given for these.
2. Complaints being raised with regards to this issue are closed by Vodafone without resolving or providing any kind of justification. Attaching screenshots of complaints
3. Emails from Vodafone insist that my number is unreachable. I have missed call alerts activated which gives details of any such missed calls for other numbers / persons calling however, there are no logs in my call logs or missed call alerts for Vodafone. This is a frequently used excuse from Vodafone
4. As per my last call with a Mr. Vikas (identified as Floor Supervisor) @ VodafoneCare on 07 July 18:36 call, there are no escalation procedures. He specifically informed that there is no number to raise complaints and 9820015032 is again just a customer service number. I find this contradicting to the information mentioned within Vodafone website.
5. As mentioned earlier, I have made complaints regarding SMSes, and now I am receiving calls from Vodafone informing that as per records no such SMSes can be seen for my number. I have these SMSes stored on my number. Refer to call details in mail which talks about a particular message received on 28 June 2018 from VK-EASEMY. I would reiterate that this message is very much available on my phone
6. I have been following up with Vodafone Corporate now, and now they have stopped responding to the complaint putting out a standard response, not answering to any of the above complaints mentioned.

These messages and calls and frequent follow-ups with Vodafone who refuse to entertain complaints or give any kind of justification. This kind of high-handedness by Vodafone is quite frustrating. I hope some action is taken against this complaint.

Santosh Adsul

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