| Name of Complainant | |
| Date of Complaint | December 5, 2021 |
| Name(s) of companies complained against | Livpure |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Issue : Without changing (Anti Scalant, Activated Membrane, Sediment and RO Membrane) anything claimed that 4 items were changed for me which are under service warranty.
I have been using Live pure from 2017 onwards, Happy with the product till Now .
In 2020 July I had paid 6800 Rs/- ACMC for 2 years service comprising service validity ( 04/07/2020 to 03/07/2022) .
Recently I had raised a request for House shifting 2-Nov-2021 from Livpure customer call service .
2 requests JS-21102907315179 and JS-2110807590742 created for the same but no one reached my home for service.
Later I did my installation from Urban Clap .
Today another service guy came for a Water check-up and said that on Nov 2 for the same previous requests, livpure technician replaced
1) Anti Scalant
2)Activated Carbon
3)Sediment
4)RO membrane
Total 4 items were showing as changed in Nov -2 – 2021 but no service guy from Livpure visited my home .
When I called back those JS request contacts from messages on Nov-2 no one attended my phone. .
1) Niranjan K (cell ; 9640132985)
2) Vijay T (8179957438)
Could you please check and correct this from your side (Or) share details of the technician who closed that request on Nov -2 from your side so that i will complain to those guys with the correct department .
This type of cheating should not happen with customers / hard earned money getting lost by falsehood people.
Happy to explain in call also but need some reply ASAP.
Regards,
Goutham.k
Cell:8886585656
