| Name of Complainant | |
| Date of Complaint | September 11, 2021 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I have purchased a Samsung galaxy watch 3 back in January 2021 since purchasing I haven’t been able to do what I was led to believe upon purchase I could do, I contacted your tech team today about a separate issue but during the call mentioned this issue regardingmy watch. The person I spoke to looked into this issue and made me aware that the reason I haven’t been able to use my watch like I was suppose to was because my line had not been activated this line was only activated today 07/09/2021 I have altogether paid £238 for a service I have not been able to use. I contacted the complaints team today and the only solution they offered me was £40 credit to my account. I feel this is not satisfactory enough considering I have lost out and paid £238 for services I have not used due to their negligence! I would like the amount I have paid for the device the line and the insurance which would add up to the amount mentioned as I was told by the complaints team this would be the case to then be put on hold for her to come back with the rather insulting solution of £40 credit to my account.
Image Uploaded by Shauna Duffy: