Lifetime Balance validity but Outgoing Validity only 28 days?

Name of Complainant Pankhuri Bhatnagar
Date of ComplaintNovember 22, 2018
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Pankhuri Bhatnagar:

This is regarding the services provided by Airtel company in the name of Outgoing Validity.

If airtel is providing a lifetime validity for account balance then why outgoing validity is 28 days? We have recharged our number with sufficient amount and now do we need to invest more for OG validity (needlessly)? This is insanely useless!!

I have 2 active airtel numbers, from which I use only one for all my calls and internet. Would I need to keep recharging my other number just so I can keep OG validity active? This is a complete waste of money.

Please advise or let me know if there is an alternate solution.

Image Uploaded by Pankhuri Bhatnagar:

Lifetime Balance validity but Outgoing Validity only 28 days?

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