| Name of Complainant | |
| Date of Complaint | February 24, 2024 |
| Name(s) of companies complained against | Acer |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I bought ” Acer Predator Neo (2023) Core i7 13th Gen 13700HX – (16 GB/1 TB SSD/Windows 11 Home/6 GB Graphics/NVIDIA GeForce RTX 4050) PHN16-71-757P Gaming Laptop ” on October 7, 2023. After 3 months of use from january laat week it started having trouble with the charging so i contacted acer customer support they told me to perform some steps but the issue wasn’t fixed. They sent an engineer to check my laptop and after checking the charger and laptop he told me that motherboard is the issue and it will be replaced. He also gave me contact number to connect with the service center and ask about any query regarding the replacement that will be provided. When i contacted them they told me the replacement part can be new or refurbished. My laptop is pretty new and to be very honest it is expensive too. Getting a refurbished part for a laptop this new is not justified for me. I even asked the store if they can only replace the DC adapter but they told me it won’t happen and motherboard will be replaced in the same case too. My laptop was diagnosed on 2nd feb and there is not sign of the new motherboard. I complained on twitter and they took my contact details and said they will escalate the issue. Nothing has happened yet, Number that they provided are mostly busy or not reachable. I even asked them to take the laptop back and provide me with return and i was told that it’s a hassle from my side and not thiers
I seriously don’t get how they have new motherboard for 500 new laptops but not 1 for replacement. Worst customer service ever. I just need my refund as it’s almost a month now that i have not been able to use my laptop.
Anyone reading this DONOT BUY GAMING LAPTOP SPECIALLY EXPENSIVE ONE FROM ACER THEY ARE THE WORST IF ANYTHING GOES WRONG GO FOR HP OR LENOVO
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