| Name of Complainant | |
| Date of Complaint | May 20, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Madam,
I am writing to express my utter frustration and disappointment with the way my issue has been handled by Flipkart team. Despite numerous attempts to resolve my problem, I have not received any response or resolution from Flipkart. This lack of action and disregard for my concerns is completely unacceptable.
I have provided all the necessary details and evidence regarding my complaint, including screenshots, order ID (OD427580224108467100), and a clear description of the issue. However, instead of promptly addressing the matter, I have been given false promises and extended deadlines since last 2 months that have not been met.
Flipkart Customer Support’s previous response stated that I would receive a call within 48 hours, but to my dismay, no one from Flipkart has bothered to reach out to me. It is disheartening to see that my complaint has been neglected and ignored since last 1 month, despite my repeated attempts to seek assistance.
I want to emphasize that I am a loyal customer who has placed trust in the Flipkart platform for my shopping needs. However, the way this issue has been handled has severely shattered that trust. Their team’s lack of action and failure to provide a resolution is not only unprofessional but also reflects a complete disregard for customer satisfaction.
I demand an immediate and effective solution to my problem. I insist on being contacted by a competent representative within the next 24 hours to discuss my issue and provide a satisfactory resolution. It is high time that my concerns are taken seriously and addressed promptly.
If my complaint continues to be disregarded and I do not receive a timely response, I will be left with no choice but to escalate the matter to higher authorities, post negative reviews about my experience, and explore legal avenues if necessary. I am certain that a reputable company like Flipkart would not want such negative repercussions on its reputation.
I expect a swift and satisfactory resolution to my issue, along with a written confirmation of the actions being taken to rectify the situation. Your prompt attention to this matter is crucial in restoring my faith in Flipkart as a reliable and customer-oriented platform.
I eagerly await your immediate response and a resolution to my problem.
Sincerely,
Hari
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