| Name of Complainant | |
| Date of Complaint | July 14, 2022 |
| Name(s) of companies complained against | KDP Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had my KDP account terminated on the grounds that I did not meet the content guidelines. There was no prior clarification of which guideline I was failing to comply with and no request to send any document to clarify the facts. They simply closed the account with more than USD 3.000 in royalties to receive, and from what I understood from the little information they gave me, I am no longer entitled to receive these royalties.
If this comes to fruition, Kindle/KDP is terminating accounts and steal the authors’ royalties, which is a crime.
They just close the account and don’t give any information about the reason, they just close and that’s it.
They also don’t look at the documents that are attached to the messages, because I sent an email with all the documents I had about the case in question attached, and I explained the situation. The email was replied asking me to send some document to prove what I was claiming. See the consideration they have with the authors.
When the author tries to contact support to try to find out which guideline is being broken, the support people say something like this:
Support: Your account has been terminated because you violated our content guidelines. You will not be able to open other accounts.. you will not be able to publish any more books..
The author: But can you tell me which guideline I broke?
Support: You broke the content guidelines, period. And we will not give any further information about what happened.
That’s how they treat their collaborators, people are punished without even knowing what they did. And the worst without prior notice so that the alleged irregularities are corrected before having to resort to an extreme attitude of closing accounts full of money to receive.
The most curious thing about it all is that I started investing in paid ads within the internal Amazon platform two months ago, and the royalties that were “confiscated” (steal) were from the months in which I had the most profit with book sales. they confiscate your royalties just when you have the most money to receive. See how interesting.
That’s my only source of income, and the 67 books I’ve published through KDP/Kindle are my life’s work. But they treat it like it’s garbage and people are too.
The least that should be done by a serious company would be to pay the outstanding royalties that were received before the account was closed, and not steal the author.
We decided to publish for KDP because we had confidence in its reliability and honesty. Did we do it right? Or have we been deceived?
I expect an answer from the company that solves something, not the answer given to dozens of other complaints like this one that are on this site, where a lot of apologies are said and a support link is given. The same support that already said that it would not give more information about what happened.
Be honest and serious with your independent authors, this is the bare minimum and the basic of the basics expected from a company of this size.
Image Uploaded by Samuel Matos:
23/8/2022 Case #17559818,#17826025, #17825841,#17666771, Correspondence, For past 4 years, I received my royalty payments. No issues! All of a sudden, my payments are now on HOLD. The only explanation I get is that my bank is not valid. I know this was not true and started to ask question only to be advised i must delete the current account and redo it all again. I have updated all my information which is exactly correct at least 8times . My bank name, address, branch number, etc. nothing has changed. The bank is valid; Why when it was working great, did someone have to tamper with it. They keep expecting me to change something that doesn’t need changing and continued to send me the same email but with different support workers. I made the changes sent several screen shots as evidence to show changes and still not help, they even asked me to set up a fake account after ive deleted my account, such as
“You will need to enter and save the banking account with an “incorrect” account
number, such as Account number: 99999999999999999 and your Routing number, Name
of bank: TEST BANK, save this information by scrolling to the bottom of the
page, and then once you see “save successful”, you can delete the incorrect
information using the instructions below and reenter the correct banking
details, I started to become concerned. This issue has been created on their end. I have had 10 people send me emails advising me the same message, here are the names, Zulpha, The Kindle Direct Publishing team, Olman Fabian, Ravindra Singh, Abigail, POONAM, Aakanksha (supposed supervisor), Ravi, another supervisor in Amazon, Nivi another the Supervisors, Jurol a KDP Supervisor and Harm, This is quite unacceptable. I hope someone can shed some light. Its not right that my royalties are being withheld
The main reason for account’s getting randomly triggered for termination is due to some troll complaining they don’t like your book kdp is supposed to see if the complaint is legit. Sadly they don’t and that is the real reason why people get accounts randomly terminated. KDP is a broken system ? they need to train better.