| Name of Complainant | |
| Date of Complaint | September 28, 2020 |
| Name(s) of companies complained against | Kent Grand RO Water Purifier |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir
We have purchased a Kent Grant RO water purifier through Amazon and the same was delivered and commissioned on 21st April 2019.
The machine was working fine until June 2020 and thereafter it stopped working. When we contacted Kent service, a technician from Sky Enterprises checked the system on 20th June 2020 and informed that the machine is not under warrantee hence it’s better to have an AMC for routine servicing and repairs.
We have paid Rs. 7800.00 for Annual Maintenance contract from 20/6/2020 to 20/6/2021. The machine started making some noise since 15th September and again we lodged a complaint with Kent. It was also noticed that the wiring of the machine has been changed, as technician was talking to his office and stating that he tried to cut off the machine manually but it is not working. Since then the indicator lamps were not working.
A technician from some other contractor had inspected the machine and asked again for money as the AMC is with some other company. The contact person with Sky Enterprises has initially informed that he will try to send his person on 17th September 2020 or the next day. He is supposed to confirm the timing, but since then he is not responding to the calls or messages.
It is not acceptable that even after paying about 50% of the cost of the machine for AMC, the Kent authorized service center is not responding to its customers.
We would appreciate, if you can kindly take necessary action immediately on the above without any delay.
Regards
Muralidharan
