Name of Complainant	Chandan Mishra
Date of Complaint	December 8, 2022
Name(s) of companies complained against	Kent RO
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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Hi Service Team,

Regarding/Subject: KENT RO Engineer deliberately didn’t replaced High flow RO membrane within 3 months of warranty even though I started facing issue just after a month of replacing that.Just after the 3 month warranty ended Kent RO stopped working and when I raised request he said I need to replace with new one costing rs.3000

I am using Kent ACE Mineral RO. On 16th of August ’22 I had spent around Rupees 8000 and changed all filters including the motor as shown in the attachments.After I I had raised 3 service request on 1st oct’22, then on 2nd Nov’22 and because I was facing issue even after spending Rs 8000 installing every filters and motor I faced issues and so raised service request.Engineer who came 3 times to look into the issue said everything is fine just water flow is less and closed the issue.Today again I raised the issue when water stopped coming I raised request the service engineer said High flow RO membrane need to be changed costing around Rs.3000 which I had changed just 3.5 months back.i.e just when the warranty of 3 months expired it stopped working.earlier when I raised request when it was in warrant he said everything is fine. Is this the kind of service Kent is giving ? I am getting cheated by Kent .Within the span of 3-4 months I will have to spend 11 thousand rupees.Please look into this issue.I am waiting for a quick solution for this.Please look into this with priority.

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