| Name of Complainant | |
| Date of Complaint | September 12, 2022 |
| Name(s) of companies complained against | justdial.com |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi All,
I am Manish Mehta and I registered my business on just dial in 27 July 2022 in Jaipur. As per the executive that visited me (Ramjan Khan), I can avail the facility (get leads) for 3 month on payment of 7080/- (2-month advance payment included + 1-month charges) .I took the risk as I was starting my business. The amount got deducted from my account in July 2022 end. I started getting leads.
On 10 August 2022, a deduction of 2360/- happened in my bank account again. I called just dial customer care and Mr. Ramjan khana and they said it is ECS payment and that I will be charged this amount every month for a year. I informed that I was not told about this at the time of registration and would like to stop this ECS service, to which they denied and said that it will continue for 1 year as per the contract I signed.
Now till 10 September just dial deduct total 11800 Inr. for almost one month service and as i said i just wanted it for 3 months only.
I went to my bank to stop the ECS service but as per bank it is an agreement between two parties and they can’t stop it.
The worst part is, the just dial executive said me that amount will deduct from 7080/- that I was paid just dial and if I want then I can stop the services by intimating just dial one month before.
I talked to few people regarding this and in bank as well. Everyone said that they have heard of similar ECS cases from just dial. Some have already been victim of this. One person was getting these ECS charges deducted even after their business stopped. The just dial customer care ignored this as well.
I would request you all who got the similar issue in past or if any of your friends/relatives got the similar issue, to please sign this petition and help stop this ECS service provided by Just Dial. I have already become a victim of this. It should not happen with others.
Only option I get I got is consumer court so before that I have to mail you otherwise it’s my right to reach out there.
I’m attaching my 3 ECS phots also.
Looking forward to your support.
Image Uploaded by Manish Mehta: