Name of Complainant	Jatin Manchanda
Date of Complaint	August 11, 2018
Name(s) of companies complained against	Journey By Jukaso
Category of complaint	Tours & Travels
Permanent link of complaint	Right click to copy link
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Hi Jatin Manchanda Here From Chandigarh. i was invited by jukaso journey in feb 2018 at SAGAR RATNA sector 9 Panchkula. I purchased juakso joirney package in feb 2018 and pay 50, 000 Rs.
When i came back to home i discuss with my family they said this is not good.

I call back to the person from whoome I purchased ( Mr Ankit & Sidhartha) they said why u wana cancel, i told them that this is my family issue and some financial reasons. They invite me again at sagar ratna panchkula sec-9.

On 5th of February 2018 they mark cancellation. And told me that ur money will be refund with in 90 working days. That time Mr Ankit said Sir i will try that ur money will be refund with in 15-20 days. From 5 Feb 2018 they are just making fool of me that under process you will got ur money in 15 days then next month then in 20 days .

But still i am not getting a single rupeees. On 5th of August 6 Months completes. Now Mr.Ankit not Picked up my Call. Not Even Sidhartha pick my call. In May 2018 Mr. Ankit said U will get ur cheque in June end, On 30 June He said Sir U will get ur cheque in July End. From 28 July 2018 he is not picked up my call. I have 3 mobile number in which my 2 numbers are blocked by jukaso company.

I am not able to call on customer care from that 2 numbers, whenever i dial customer care number an IVR service said this is wrong number. So i call from different numbers. Many times I sent email on jukaso official mail id but no reply from company. Now i tried from different numbers then customer care executives said ur request is under process.

I dnt which kind of calender jukaso used coz in 6 months they are not able to get 90 working days. Today My Wife call on customer care and customer care executive said that u will get a PDC cheque next month, and u have to collect the cheque from gurgaon. When my wife asked that which date will be mentioned on cheque, Then Customer care executive said u will get a cheque with the date of Around December.

It means Jukaso will refund the money in 10 months not in 90 days. And still its not sure that i get the cheque. In Feb 2018 Jukaso executive Ankit said u will get 45, 000.

I Pay them 50, 000 but they will refund 45, 000. Ankit said this is a process i will not get the GST of 5000. I said ok sir give me 45000. Today on 3rd August after 6 said Sir u will get 42000. 5000 is GST and 3000 service charges.

They are making us fool daily.
Please do the needful

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