| Name of Complainant | |
| Date of Complaint | March 10, 2023 |
| Name(s) of companies complained against | JioMart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I ordered an item from jiomart on 28th February through online payment(₹4999). The estimated delivery date was on 5th March. Till now I haven’t received the product. The order delivery status is changing day by day. I raised many complaints by 6th March onwards.I’m calling the customer care everyday and asking for order status. They are saying they can’t give a confirmation on the order date. They are not giving any reason for the delay. They are saying that they don’t have functionality to know where the order has reached. No action has been taken till now. I ordered from jio mart in a belief that it is a reputed company and it comes under your prestigious company Reliance Retail. But now I have lost my trust in jio mart. Customer care service is not being responsible.They are not sure about the delivery date or status. I’m really stressed, wasting my time to call the customer care to ask about the order status all the time. I haven’t got any updates till now. I’m submitting the invoice and other details here. Plse take an immediate action on this issue. No one should ever have my experience, really disappointed with Jio mart service. Please respond sir.Last day they ask another 48 hours to solve.I told them to cancel my product and give me the refund but they denied for the same as well.
Everyday they are telling me to wait till 9PM but no resolution.
Worst Experience
OrderID- 16775949480221212A
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