Jiomart not taking damaged product and not refunding amount

Name of Complainant Sharath
Date of ComplaintApril 29, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Sharath:

I have placed on order of Havells celia 70 cooler from account with mobile no:9493152422 and we have received a damaged product and same was informed to customer care on 9-4-2023 (same day of delivery).. On 11-4-2023 havells person visited our home and checked the product and pasted damage label and informed that you should contact jiomart for return of the product..mean while we have brought another cooler.. i have called 20 times atleast Pls take the damaged cooler and refund the amount.. I called havells customer care also they told please contact jiomart for return of the product, only service related they can help..

Please take the product back and refund the amount…
Name:Swarna,
Order Number:16809476600166200A
Order date:8-4-2023
Delivery date:9-4-2023
Complaint date:9-4-2023
Havells customer visit date:11-4-2023

Am tired talking to customer care and they are not responding to mails also..pls help

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