| Name of Complainant | |
| Date of Complaint | July 15, 2023 |
| Name(s) of companies complained against | JioMart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I placed 3 order for grocery items on 8th and 9th july. It’s a prepaid irder. It was supposed to get delivered by 10th july as per jiomart delivery commitments.
Now it’s more than a week, orders are not yet delivered!
They simply extending delivery date every day without any intimation to me … No SMS.. No Call !
I only followed up to them after waiting 5 days, i asked to raised complaint about it in their customer care with two follow ups, but unfortunately now resolutions till yet ! They are simply about their good intentions, tries but on ground level order is not delivering till yet !
When i tried to check reason for delay on their portal … They have written cause as Act of God”. Not sure why god is not good for jiomart services while i got my other orders delivered successfully from other online services like Flipkart !!!
Seems Jiomart fooling and cheating their customers by using false reasons !
Also as per knowledge, jio store is just 1-2 Km far from my home.
So, sharing my bad experience on jio mart, i would like if jiomart should apologise for their bads and resolve this asap.
Attaching screenshots for order details. Please refer for order number and other details.
Image Uploaded by Prakash Singh: