| Name of Complainant | |
| Date of Complaint | November 21, 2021 |
| Name(s) of companies complained against | JioMart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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It is pathetic service from JIO MART as I’ve placed an order on 31st Oct’21 which supposed to delivered by 2-Nov-21 but arriving got changed to 3-11-2021 at JioMart App while checked and called on customer care on which they committed to delivered by 3-11-2021 evening which again failed and changed arriving date to 04-11-2021. Again it didn’t get delivered neither on 05-11-2021 and found that order status got changed to “returned” on 06-11-2021 means cancelled without any prior notice or reason.
Again had a call with customer care but no such response received positively neither any case ID against of shared pointers.
1. How arriving dates are getting changed without any prior message and reason ?
2. Arriving date get changed frequently and it happened in past for 3/4 orders too
3. Who has authorised and why order status has changed to returned/cancel without customer confirmation or prior intimation?
Customer care team is very careless and no case/ticket number got raised or shared against of customer complaints neither noticed any call recording feature as well when asked team member(Alok) and he was in hurry to finish call without listening customer properly.
This is the biggest pain and faced many times in past too which indicates the bad customer experience and pathetic service from JioMart neither seems any seriousness for customers.
Worst part, JioMart doesn’t have provisions of order cancellation from customer if any end customer wants to cancel and same got returned/cancel by consumer without any confirmation or reason. This is unacceptable.
I want update on each points with exact update, also I had requested to reverse my cancelled order and delivered the goods on which there is no update as it was expected by 06-11-2021 after having call on 05-11-2021.
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