| Name of Complainant | |
| Date of Complaint | October 24, 2020 |
| Name(s) of companies complained against | JioMart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had ordered Amul milk of worth Rs.240/-, on 7th October (which was pre-paid order, payment done using paytm wallet balance). On 8th october the website stated that it is delivered but I haven’t received the product.
So on 9th October, I called their customer care number 18008901222, and they filed the complaint to fix it, complaint number is 6022476145. The customer care executive told that issue will be resolved within 48 hrs.
I waited till 11th October, nothing happened – neither the product was delivered nor the refund. I called customer care again on 12th October, and customer care executive repeated that it will resolved within 48 hrs.
Again I waited till 14th October, and called in evening about the status of complaint, unfortunately, we cannot track the complaint status online, we had to call customer care number. So on 14th October evening, they again repeated that it will be resolved within 48 hrs.
I had repeated the process, on 16th and 19th October, but each time they have same response and the issue still exists.
Today it has been 15 days since I ordered the product, but still I haven’t received the product nor the refunded amount.
Hence reaching out to consumer complaints court to take further action on this matter.
Related Invoice details
Date:08/10/2020 16:25:44 :
Bill No:30 Cashier :60496434 :
Pos No:R116 Store:2907
PaymentRefNo# 2907116003008102020
TaxInvoice# 290711620500401
OrderID# 16020697609101813M
ShipmentID# 16020697609101813M-01
<also attached the invoice receipt>
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