Name of Complainant	Maruf Sekh
Date of Complaint	March 31, 2022
Name(s) of companies complained against	Jio
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Hi Team,
I am writing in reference to the Mobile No. “9088988302”. This number suddenly lost. Now we have to activate and also need to transfer the same number, as the owner has passed away, to another person (Deceased Brother) who is the legal heir .
Original Owner: Abdul Faruk Sekh
New Owner: Maruf Sekh (Deceased Brother)
The store at Dhuri, South 24 Parganas are not accepting the Death Certificate of Mr Abdul Faruk Sekh (Original Owner) and activating the sim and changing the ownership. I am just been told Death Certificate will be not be sufficient and we have to produce original hardcopy of dozen of documents of the deceased person including police certificate in original hardcopy.
The Store is just not resolving the matter and the team is behaving very rude and answering that the sim ownership cannot be transferred with Death Certificate . They are sticking to the point, Death certificate is not sufficient . Please advise and request to help us in resolving this matter. its more than 2 month we have been struggling with Jio. Also, the Police officer has confirmed that Death Certifcate is sufficient, but stores are not accepting. There is disconnect between their internal members.
Please assist
Regards,
Maruf

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