Jio Mart – Order not Delivered, advance payment, order status shows delivered, no proper response from customer care

Name of Complainant Hardik Kanabar
Date of ComplaintAugust 31, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Hardik Kanabar:

Order # 15962811969068000A, SR# 0023266867, 0023163299, 0023060562, 00041aFK4J9YP34Y. Above are the Service request numbers generated by JIO Mart on email, with no resolution provided since a month. Their call centers are non responsive, email always generates a new SR # and no body bothers to pickup the phone and reply on the query. I have place my first order a month back, order status shows delivered at night 12.45 pm. How is that possible, they acknowledge that the order is not delivered and dont even bother to refund the amount.

Image Uploaded by Hardik Kanabar:

Jio Mart – Order not Delivered, advance payment, order status shows delivered, no proper response from customer care

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