| Name of Complainant | |
| Date of Complaint | March 20, 2019 |
| Name(s) of companies complained against | Jio |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I have made a recharge of international roaming on 16th March 2019 worth of 1102 RS.
The pack didn’t get activated as I didn’t receive any message or network throughout my journey. When I landed to India on 19th March 2019 I received message that my pack got activated. I called customer care to refund my money as I haven’t use any services over international roaming. But the company is denying to return the money. I attached the evidence about the pack activation conformation.
Image Uploaded by Ruchi:
I have done International roaming recharge of Rs. 1101 after reaching UAE after confirmation from jio customer care. Later my money got deducted and i can see transaction is success but i am not able to get network. i have communicated on this with customer care and made several followup but till date it has not yet resolved even after 1 week of recharge.