| Name of Complainant | |
| Date of Complaint | July 29, 2025 |
| Name(s) of companies complained against | Jio |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Jio Fiber Refund Not Processed Even After 45 Days – No Response I made an advance payment of ₹1111 to Jio Fiber for a new connection, based on the promise that the installation would be completed within 2 days. However, the installation was delayed by Jio’s team, and due to this failure, I cancelled the request and asked for a refund.
It has now been over 45 days, and I have still not received my refund. I have contacted Jio customer care multiple times, and also sent several emails, but all I get are generic responses or complete silence.
This is highly unprofessional behavior from a reputed company like Reliance Jio. It’s not just about the amount, but about how carelessly the company treats customers once they take the payment.
Details:
Amount Paid: ₹1111
Date of Payment: 17/6/2025
Mode of Payment: UPI
Reason for Cancellation: Installation delay from Jio’s side
Refund Delay: 45+ days and counting
This kind of delay and ignorance is not acceptable. I am now left with no choice but to consider legal action under the Consumer Protection Act. I will also be posting this complaint across all social media platforms and tagging Jio until this issue is resolved.from Customer Support
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