| Name of Complainant | |
| Date of Complaint | May 13, 2020 |
| Name(s) of companies complained against | Jio phone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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I had purchases JIO Phone in the month of November 2019. The JIO number is 7503771642. On May 13, 2020,I found the device is not charging. I called the customer service number 1800 889 9999 at 8 P.M. to seek guidance, The advisor who attended to my call gave her name as Anandita.I told her about my JIO device was not charging and it is under guarantee period. The agent told me I have to visit a JIO store. I told her the store must be closed because of Lockdown and can see record my complain and provide me with the complaint number so that there was a record about the complaint. She expressed her helplessness saying she cannot register the complaint about the device. I requested to guide me where I could register the complain. She told me she does not know. I told her to consult her seniors and help me. She agreed and went to consult her senior keeping my phone on hold.But, regretfully, after a long wait, she never returned and the phone got disconnected.I had no option but, to lodge the complaint.I request that my device be repaired or replaced as it is still under guarantee period. Thank you, Gayatri Shastry gshastry1@gmail.com.
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