| Name of Complainant | |
| Date of Complaint | May 29, 2023 |
| Name(s) of companies complained against | Jio |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I faced an issue where I stopped receiving incoming services on my Jio number. I called Jio’s customer service team, and was informed to recharge my number with an active plan to continue receiving incoming services.
I then visited an official Jio store where the store executives checked their system and informed me that I needed to replace my SIM card to continue receiving incoming services. However, I had not requested a SIM replacement and my phone showed signals with the existing SIM card, indicating that it was not faulty. Despite this, I was charged INR 50 for the SIM replacement, which was unfair and unnecessary.
Further confusion arose when I contacted Jio’s customer service team again, as they contradicted the store executive’s advice, claiming that my sim card was still valid and did not need to be replaced at all. This led me to raise a complaint within the company, which eventually led to a call from a Jio office representative.
During the call, the representative initially informed me, yet again, to recharge my number with an active plan to receive the incoming services, but I emphasized that this was not a solution. To my surprise, they then put the call on conference, connecting me with the Jio store executives, who claimed that the customer service team knows nothing about the issue and only the store can resolve the matter by replacing the sim card.
The store executives denied any fault on their part and blamed the customer service team for the error. When I requested clarification from the Jio office representative, they also supported the store executives, contradicting their initial advice. Despite raising this issue multiple times, the jio office representative continuously closed my case without providing a solution or informing me of any closing.
I have proof of the call, emails, and other documents necessary to prove that the officer and the Jio store executives are blaming the Jio customer service team for their error. I request prompt and appropriate action be taken to get a solution for this issue.
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