| Name of Complainant | |
| Date of Complaint | June 20, 2021 |
| Name(s) of companies complained against | Jeeves Consumer Service |
| Category of complaint | Insurance |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have purchased Extended warranty for 2 Year after brand warranty get completed from Jeeves at the time when the New LED TV was installed at my home. 26th March 21 i have problem with LED TV against which i had purchased Extended warranty from Jeeves, they stated the warranty period will start from 25th October 21 for 2year this is under brand warranty. So i have contacted Brand and they stated brand warranty is already completed and also extended warranty from Amazon is also completed now product is out of warranty. Jeeves is denied to provide service under warranty, it seems i have been cheated from Jeeves . Today Technician Calling and asking for Spare part cost than only TV will be repaired. Please need your help intaking strict action on “Jeeves Consumer Services” for cheating and troubling to consumer; please help me for getting the services under warranty.
Now From April 21 , i have chasing with Jeeves team and every time they give new date and ping pong the blame and still this is not attended to resolve the problem it is now that from 15th June 21 no one from Jeeves is responding me on the further state of action.
Also to update i have filed a consumer complaint on https://consumerhelpline.gov.in/ but no action from Jeeves as well has from consumer helpline.
Jeeves have agreed to give service but from last 3 month no action and now stop responding.
I cannot understand what further action can be taken now this i am help less me and specially my family is suffering from last 3 month on this.
Revert from Jeeves related to Extended Warranty
Based on this I have contacted Brand as they are reverting the product is not under Brand warranty.
[JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
From: Jeeves <support@jeeves.co.in> on Mon, 14 Jun 2021 11:24:14 Add to address bookTo: You & 1 other | See Details
Dear Customer,
Greetings from Jeeves,
We apologize for the inconvenience and delay caused.
We have already escalated the issue to our concerned service team and we will get back to you within 2 business days with the resolution.
Kindly allow us some time to get this resolved.
Thanks,
Indhu N
Jeeves
[JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
From: Jeeves <support@jeeves.co.in> on Mon, 14 Jun 2021 11:28:21 Add to address bookTo: You | See Details
Dear Customer,
Greetings from Jeeves,
We apologize for the inconvenience and delay caused.
We want to inform you that your call status is Part Despatch SC once we received we will arrange for the service.
We have already escalated the issue to our concerned team kindly allow us 2 business days to get this resolved.
Thanks,
Indhu N
Jeeves
[JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
From: Jeeves <support@jeeves.co.in> on Thu, 10 Jun 2021 13:17:20 Add to address bookTo: You | See Details
Dear Customer,
Greetings from Jeeves,
We apologize for the inconvenience and delay caused.
We have escalated the issue to our concerned service team and we will get back to you within 2 business days with the resolution.
We are putting in all efforts to get the same resolved earlier
Thanks,
Priya G
Jeeves
[JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
From: Jeeves <support@jeeves.co.in> on Thu, 10 Jun 2021 11:48:11 Add to address bookTo: You & 1 other | See Details
Dear Customer,
Greetings from Jeeves,
We understand that there is a delay in completing the service of your product. We apologize for the delay and thank you for your patience. Due to government restriction and logistics constraints, we are facing certain challenges in servicing your request. We are trying our level best to complete your service. Please bear with us.
Thank you,
Sabarinathan R
Jeeves
[JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
From: Jeeves <support@jeeves.co.in> on Thu, 10 Jun 2021 10:57:48 Add to address bookTo: You & 2 others | See Details
Dear Customer,
Greetings from Jeeves,
Please ignore the previous mail,
This is to inform you that your claim is successfully registered for the TV, claim ID 1E5-33904PUSCSH-5749750 .
However, due to logistical constraints based on the current situation, there will be a delay in the service. Rest assured, we are trying our level best to arrange the service of your product and will share an update by 16.6.2021.
Thanks for your patience.
Thank you,
Sabarinathan R
Jeeves
Re: [JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
From: suryabhan gupta <suryag_85@rediffmail.com> on Sat, 19 Jun 2021 12:56:12 Add to address bookTo: 2 recipients | See Details
Dear Jeeves Team,
Please revert if it will be done or not i am waiting since last 3 month now.
Thanks & Regards,
Suryabhan Gupta
From: “suryabhan gupta”<suryag_85@rediffmail.com>
Sent: Sat, 19 Jun 2021 09:32:25
To: “support@jeeves.co.in”<support@jeeves.co.in>,”consumer-helpline”<consumer-helpline@gov.in>
Subject: Re: [JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
Dear Jeeves,
Awaited for your response from last 3 days , dear consumer cell please help me out in this.
From: “suryabhan gupta”<suryag_85@rediffmail.com>
Sent: Fri, 18 Jun 2021 17:42:31
To: “support@jeeves.co.in”<support@jeeves.co.in>
Cc: “consumer-helpline”<consumer-helpline@gov.in>
Subject: Re: [JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
Awaited for revert to understand if any concern to get this resolved.
From: “suryabhan gupta”<suryag_85@rediffmail.com>
Sent: Fri, 18 Jun 2021 09:53:18
To: “support@jeeves.co.in”<support@jeeves.co.in>
Cc: “consumer-helpline”<consumer-helpline@gov.in>
Subject: Re: [JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
Dear Jeeves,
Awaited for your response to go forward.
Thanks & Regards,
Suryabhan Gupta
From: “suryabhan gupta”<suryag_85@rediffmail.com>
Sent: Thu, 17 Jun 2021 16:58:49
To: “support@jeeves.co.in”<support@jeeves.co.in>
Cc: “consumer-helpline”<consumer-helpline@gov.in>
Subject: Re: [JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
Dear Jeeves,
can I get any get any response. an support to come out of this trouble now.
Thanks. & Regards,
Suryabhan Gupta
From: “suryabhan gupta”<suryag_85@rediffmail.com>
Sent: Thu, 17 Jun 2021 10:31:13 GMT+0530
To: “support@jeeves.co.in”<support@jeeves.co.in>
Subject: Re: [JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
Kindly give me final decision every time getting same reply and new date.
From: Jeeves <support@jeeves.co.in>
Sent: Mon, 14 Jun 2021 11:28:21
To: suryag_85@rediffmail.com
Subject: [JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
Dear Customer,
Greetings from Jeeves,
We apologize for the inconvenience and delay caused.
We want to inform you that your call status is Part Despatch SC once we received we will arrange for the service.
We have already escalated the issue to our concerned team kindly allow us 2 business days to get this resolved.
Thanks,
Indhu N
Jeeves
Revert from Jeeves related to Extended Warranty
Based on this I have contacted Brand as they are reverting the product is not under Brand warranty.
[JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
From: Jeeves <support@jeeves.co.in> on Mon, 14 Jun 2021 11:24:14 Add to address bookTo: You & 1 other | See Details
Dear Customer,
Greetings from Jeeves,
We apologize for the inconvenience and delay caused.
We have already escalated the issue to our concerned service team and we will get back to you within 2 business days with the resolution.
Kindly allow us some time to get this resolved.
Thanks,
Indhu N
Jeeves
[JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
From: Jeeves <support@jeeves.co.in> on Mon, 14 Jun 2021 11:28:21 Add to address bookTo: You | See Details
Dear Customer,
Greetings from Jeeves,
We apologize for the inconvenience and delay caused.
We want to inform you that your call status is Part Despatch SC once we received we will arrange for the service.
We have already escalated the issue to our concerned team kindly allow us 2 business days to get this resolved.
Thanks,
Indhu N
Jeeves
[JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
From: Jeeves <support@jeeves.co.in> on Thu, 10 Jun 2021 13:17:20 Add to address bookTo: You | See Details
Dear Customer,
Greetings from Jeeves,
We apologize for the inconvenience and delay caused.
We have escalated the issue to our concerned service team and we will get back to you within 2 business days with the resolution.
We are putting in all efforts to get the same resolved earlier
Thanks,
Priya G
Jeeves
[JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
From: Jeeves <support@jeeves.co.in> on Thu, 10 Jun 2021 11:48:11 Add to address bookTo: You & 1 other | See Details
Dear Customer,
Greetings from Jeeves,
We understand that there is a delay in completing the service of your product. We apologize for the delay and thank you for your patience. Due to government restriction and logistics constraints, we are facing certain challenges in servicing your request. We are trying our level best to complete your service. Please bear with us.
Thank you,
Sabarinathan R
Jeeves
[JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
From: Jeeves <support@jeeves.co.in> on Thu, 10 Jun 2021 10:57:48 Add to address bookTo: You & 2 others | See Details
Dear Customer,
Greetings from Jeeves,
Please ignore the previous mail,
This is to inform you that your claim is successfully registered for the TV, claim ID 1E5-33904PUSCSH-5749750 .
However, due to logistical constraints based on the current situation, there will be a delay in the service. Rest assured, we are trying our level best to arrange the service of your product and will share an update by 16.6.2021.
Thanks for your patience.
Thank you,
Sabarinathan R
Jeeves
Re: [JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
From: suryabhan gupta <suryag_85@rediffmail.com> on Sat, 19 Jun 2021 12:56:12 Add to address bookTo: 2 recipients | See Details
Dear Jeeves Team,
Please revert if it will be done or not i am waiting since last 3 month now.
Thanks & Regards,
Suryabhan Gupta
From: “suryabhan gupta”<suryag_85@rediffmail.com>
Sent: Sat, 19 Jun 2021 09:32:25
To: “support@jeeves.co.in”<support@jeeves.co.in>,”consumer-helpline”<consumer-helpline@gov.in>
Subject: Re: [JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
Dear Jeeves,
Awaited for your response from last 3 days , dear consumer cell please help me out in this.
From: “suryabhan gupta”<suryag_85@rediffmail.com>
Sent: Fri, 18 Jun 2021 17:42:31
To: “support@jeeves.co.in”<support@jeeves.co.in>
Cc: “consumer-helpline”<consumer-helpline@gov.in>
Subject: Re: [JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
Awaited for revert to understand if any concern to get this resolved.
From: “suryabhan gupta”<suryag_85@rediffmail.com>
Sent: Fri, 18 Jun 2021 09:53:18
To: “support@jeeves.co.in”<support@jeeves.co.in>
Cc: “consumer-helpline”<consumer-helpline@gov.in>
Subject: Re: [JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
Dear Jeeves,
Awaited for your response to go forward.
Thanks & Regards,
Suryabhan Gupta
From: “suryabhan gupta”<suryag_85@rediffmail.com>
Sent: Thu, 17 Jun 2021 16:58:49
To: “support@jeeves.co.in”<support@jeeves.co.in>
Cc: “consumer-helpline”<consumer-helpline@gov.in>
Subject: Re: [JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
Dear Jeeves,
can I get any get any response. an support to come out of this trouble now.
Thanks. & Regards,
Suryabhan Gupta
From: “suryabhan gupta”<suryag_85@rediffmail.com>
Sent: Thu, 17 Jun 2021 10:31:13 GMT+0530
To: “support@jeeves.co.in”<support@jeeves.co.in>
Subject: Re: [JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
Kindly give me final decision every time getting same reply and new date.
From: Jeeves <support@jeeves.co.in>
Sent: Mon, 14 Jun 2021 11:28:21
To: suryag_85@rediffmail.com
Subject: [JVS-186871] Grievance – Jeeves Company lodged on Department of Consumer Affairs, Govt. of India Website
Dear Customer,
Greetings from Jeeves,
We apologize for the inconvenience and delay caused.
We want to inform you that your call status is Part Despatch SC once we received we will arrange for the service.
We have already escalated the issue to our concerned team kindly allow us 2 business days to get this resolved.
Thanks,
Indhu N
Jeeves
Image Uploaded by Suryabhan Gupta: