| Name of Complainant | |
| Date of Complaint | November 20, 2023 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Dear Sir,
I just started playing at 1xbet just a month ago, suddenly they stopped me from withdrawing my funds and asked for my documents to submit which I mailed them , now they have blocked my account, I am not even allowed to log in, I am undergoing a serious liver problem and under medical treatment.
I borrowed this money from someone to play and now they have blocked my account.
I will die like this sir,.
Please help.
Dear Akhilesh Kumar Kaushal,
Thank you for reaching out to us and sharing your feedback.
Verification procedures are a standard practice in all betting companies, including ours. Verification is the way to secure your account and an additional review in case of suspicious transactions. We are upmost interested in protecting your account and your interests. Verification is done only once. After that, all withdrawals are processed in a short period of time.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Although, to assist you further, could you please provide us with your account ID? This will enable us to locate your request in our system and address your concerns promptly.
Thank you for your understanding and cooperation. We aim to resolve this matter for you as efficiently as we can.
Have a wonderful day!
Best regards,
Alex, the 1xBet Team
My account id : 694073845
I have telling them for so long in my mails that I am having a serious liver problem, My more than 80 percent of liver is damaged and I am under medical treatment, and I need money on regular basis for it, n now my money is blocked. blood pressure is getting high thinking of this issue, I am literally begging for my money and 1xbet is not understanding my urgency and not giving me my balance amount.
Please help. show humanity.
Dear Akhilesh Kumar Kaushal,
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution’s rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it’s important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
2.28 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.30 In the event of duplicate registration (including registering under a new name), the submission of someone else’s, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
But I am repeatedly saying that I never had two accounts and I have mailed all my original documents.You are not providing any details just saying that I had multiple accounts does not prove your words. Show me that I had multiple accounts, prove me wrong.
I just had one account and no one in my family do play. Neither you are releasing or making me withdraw my funds.I am in real problem , my health is rightnow the most important thing to me.
Its really Urgent,
i have played with over just one month with1xbet and for no reason my account is blocek.I have been continuously mailing and telling that I have a serious liver problem.
I have liver cirrhosis and I am at a very critical stage of my like, I need funds for my medical treatment and its urgent.
If you require my medical Reports , I can mail them but please understand my issue, its really urgent.
Sir I am not getting any response from your team ,I have been trying to contact with the mail ids provided.
Kindly look in to matter urgently.
Its do or die situation for me.I am at that stage of my medical condition.
I have been mailinf you Alex and your all departments but no one is replying,
will you people reply when I am dead.
Regards
Akhilesh Kumar Kaushal
+91-6386862039
Game ID: 694073845
Bro same issue . they blocked my 3lakhs too . My id 21411523.
mehtakaran801@gmail.com
email me i will share my number so we can talk
Dear karan mehta,
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution’s rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
We have indicated the rules that were violated and led to blocking of accounts:
2.28 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.30 In the event of duplicate registration (including registering under a new name), the submission of someone else’s, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.