I’ve ordered a neck band from Flipkart, the product was defective so I asked for return and refund. On the same day delivery boy came and taken back the product but didn’t update the status the product has been taken back for return. I complaint to customer care for 4 times they kept promising that my issue would be resolved, but now they are saying that it’s must be you who didn’t return the product now we can’t help that.

Name of Complainant Ananya Srivastava
Date of ComplaintJune 11, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Ananya Srivastava:

I’ve ordered a neck band from Flipkart, the product was defective so I asked for return and refund. On the same day delivery boy came and taken back the product but didn’t update the status the product has been taken back for return. I complaint to customer care for 4 times they kept promising that my issue would be resolved, but now they are saying that it’s must be you who didn’t return the product now we can’t help that

Image Uploaded by Ananya Srivastava:

I’ve ordered a neck band from Flipkart, the product was defective so I asked for return and refund. On the same day delivery boy came and taken back the product but didn’t update the status the product has been taken back for return. I complaint to customer care for 4 times they kept promising that my issue would be resolved, but now they are saying that it’s must be you who didn’t return the product now we can’t help that.

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