| Name of Complainant | |
| Date of Complaint | November 20, 2021 |
| Name(s) of companies complained against | Meesho |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I run my own footwear business and to find some better business prospects I’d registered with Meesho as a supplier.
I’d registered with them in sep 21 and till date I was receiving some decent count of orders, in total approx 80,000/- of my product value.
As they issue payment after 15 days from the order delivery date, suppliers need to wait for that.
However the issues I’d suffered from:
Almost half of my orders were not delivered for unacceptable reasons like “shipmen left delivery services in that area, unable to contact the customers”.
Basically half of the orders are just traveling all over India and coming back to the supplier mostly in bad condition.
Secondly, just before the payment date, they deduct a fat amount saying, customer received empty box, so they recovered the amount from payment.
This is not possible for any supplier just to supply an empty shoe box, that would be 50gm to 100gm of weight. Till the delivery period everything was fine. But all of a sudden after 13 days from delivery supplier will see the deduction in payment details.
They do not clarify, provide no evidence or refused to settle down. They don’t even bother to inform and cross verify the issue with supplier, nighter have any proof.
The support team will reply the same thing, kind of sympathy and that’s the max we can expect from their end.
Apart from that they keep on adding penalties for auto canceled orders, where as the logistics partner don’t pick up packages from suppliers or customers themselves canceled the orders.
In between all those things, supplier will find unusual penalties against orders saying wrong item supplied, and in return we receive used product.
I won’t make it long anymore. In short, after supplying products value approx 80k, I’ve received only 3k and approx 5k of losses includes penalties and empty box issues, and half of my products are somewhere with some courier services.
Once I start rising my issues for justification, they stopped replying and blocked payment as well. It’s been a huge financial damage for me as a small retailer.
But I’m determined to pull them down to middle of the street at any cost. Because offensive behavior and cheating are huge issue for me. Doesn’t matter what happened next, I’ll make them pay for all these.
Image Uploaded by Dhruba Jyoti Sarkar: