Item returned but refund not issued

Name of Complainant Krishan Kumar Lakhotiya
Date of ComplaintJuly 1, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Krishan Kumar Lakhotiya:

Sir, I have Purchased a SkyBag trooper 55cms cabin Luggage suitcase from Amazon on 16th june 23 but i have received a different brand used product from their side. so i have returned it to Amazone and the pickup team of amazone has picked up this item on 25th june 23 but on 3oth june i have received a E-mail that your product return is not accepted and your refund can not proceed. When i have contacted with Aamazone Customer service team, they said your return is rejected and we can not provide you refund and also not provide you the pickup item return to you.
Because it’s a prepaid order so i have already pay for the same. Now amazone don’t want to listen me regarding this issue and as it’s done through AMAZONE Pay later wallet, i don’t know where i have raise complaint against the same. So please consider it and do need full and provide my money back.

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