Item not delivered and no cancellation option

Name of Complainant Karthik Chilla
Date of ComplaintMay 24, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Karthik Chilla:

The Flipkart delivery person came to my home and rejected to deliver the item stating that the product needs to be delivered to 2nd floor. He went away saying that the order will get cancelled. I have raised the complaint on 21st (same day of the incidence), the Flipkart has committed to get this delivered by 22nd.

Since then I am regularly following up with Flipkart and they are just postponing the resolution date. Now I can’t cancel the order and my money got stuck. Even Flipkart couldn’t cancel the order and unable to initiate refund.

Please help me with the situation. [Incident: IN23052320393799273301]

Image Uploaded by Karthik Chilla:

Item not delivered and no cancellation option

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