Issues with new fiber connection I recently took from Airtel

Name of Complainant Jayan
Date of ComplaintJune 29, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Jayan:

I had applied for migration of Airtel fiber to my existing connection. Airtel executive contacted me on
Friday 26th June. (Executive number: 95354 79550)

I explained him of my requires that, I’m an existing Airtel Customer with Land line number 08042172272
and have Broadband connection. I also have the intercom connectivity to my number as setup in my
apartment.

The executive committed that my old number will be retained and I will be getting the intercom facility
also.

Now I see that I have 2 accounts, one old one and the new one. Have 2 numbers, no intercom, the
executive who promised me every thing is not picking my calls at all.

My new number: 08043023579
New account num: 7039415381

Old number: 08042172272

Customer care centre asked me to write a email on this, but there is no response.

I need to know what is the option to reachout Airtel to solve this issue? How this issue can be solved?

 

Image Uploaded by Jayan:

Issues with new fiber connection I recently took from Airtel

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